Support

Ads

How do I report an ad?

If an ad is offensive, misleading or not right for your age, email us. Send a screenshot or describe the ad, and say roughly when you saw it. We review every report and, where Unity's tools allow, block that ad or advertiser in our game. In the game, Settings > PRIVACY > REPORT AN AD brings you here.

What is the Data Privacy icon in ads?

It's Unity's own tool; Unity serves the ads. Tap it to see what Unity holds about your device for this game, to turn off personalized ads, or to ask Unity to delete that data.

Can I turn off personalized ads?

Yes: Settings > PRIVACY > PERSONALIZED ADS in the game, or Tracking in iOS Settings > Privacy & Security. Ads are personalized only if both allow it. The change fully applies the next time you open the game. If you told the game you're under 18, ads are never personalized. In the EU and EEA, the UK and Switzerland, turning PERSONALIZED ADS off turns off all ads. See the Privacy Policy.

Do I have to watch ads?

Videos that give a reward are always your choice. REMOVE ADS or the STARTER KIT turns off the ads between runs.

Purchases

How do I restore my purchases?

Open the garage, then STORE, then RESTORE PURCHASES at the bottom. REMOVE ADS, CASH DOUBLER and the ad-free part of the STARTER KIT come back. Cash isn't restored: cash packs and the Starter Kit's cash were added to your progress when you bought them. Your iCloud backup brings your progress back, cash included.

I bought something but didn't get it.

Close the game completely and open it again. The App Store delivers unfinished purchases when the game starts, and the game gives each one exactly once. If it still hasn't arrived, email us with the date of the purchase.

How do I get a refund?

Purchases are handled by Apple. Ask for a refund at reportaproblem.apple.com.

Progress, Game Center and the ghost

I got a new phone. How do I keep my garage?

Your progress is backed up in your own iCloud if you're signed in to iCloud. On the new phone, sign in with the same Apple Account and open the game. If the new phone has no progress yet, your garage comes back by itself. If it does, the game asks: KEEP THIS PHONE or RESTORE BACKUP. Then use RESTORE PURCHASES in the store. Without iCloud, progress can't move to a new phone.

Can you see my backup?

No. It's in your iCloud account, under Apple's terms. We can't see, read or delete it.

How do I join today's board?

The daily board is a Game Center leaderboard. Sign in to Game Center (iOS Settings > Game Center) and play: your best score of the day goes on the board. You can play without signing in; you just aren't on the board.

How do I change my name on the board?

The board uses your Game Center nickname. Change it in iOS Settings > Game Center.

What is the ghost?

A replay of a run you race against. It's the run at #1 on today's board. If there's no #1 ghost yet, or the game can't reach iCloud, it's your own best run of the day.

Can I keep my run from becoming the ghost?

Only the day's #1 run becomes the ghost, and only if its driver is signed in to Game Center and iCloud. To stay off the board, sign out of Game Center; then your run never becomes the ghost. To have a ghost of yours deleted, email us.

When does the road change?

Every day at 00:00 UTC, at the same moment for everyone in the world. That's why everyone on the daily board drives the same road. Daily tasks and streaks follow the same day.

Your data

How do I get a copy of my data, or delete it?

Email us and say what you want; there's no form. We answer in writing within 30 days, for free, and we won't ask for an ID document. We hold very little: your emails and, if you were the day's #1, that day's ghost. Your progress is on your phone (deleting the app deletes it) and in your iCloud backup.

What about the data Unity and Apple hold?

Ad data: tap the Data Privacy icon in an ad, or email Unity at DPO@unity3d.com. Game Center and iCloud: iOS Settings, or Apple at privacy.apple.com. Details are in the Privacy Policy.

How do I change my privacy choices?

Settings > PRIVACY. Turn PERSONALIZED ADS on or off. Where the game asks your age, CHANGE AGE lets you answer again. The Privacy Policy and REPORT AN AD are there too. Tracking is in iOS Settings > Privacy & Security > Tracking.

Notifications

How do I turn off notifications?

In the game's settings, NOTIFICATIONS; or in iOS Settings > Notifications > Night Cruiser.